Please note: The German version of this Privacy Policy is the legally binding text. This English translation is provided for information and reader convenience only. In case of any discrepancy or dispute, only the German original applies.
This privacy policy applies to the websites versandrechner.de and app.versandrechner.de (customer portal).
The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified. Detailed information on data protection can be found in our privacy policy below.
Who is responsible for the data collection on this website?
Data processing on this website is carried out by the website operator. Their contact details can be found in the section "Notice on the responsible party" in this privacy policy.
How do we collect your data?
Your data is collected, on the one hand, by you providing it to us. This may be, for example, data you enter in a contact form, provide when registering a customer account, or transmit as part of a booking.
Other data is collected automatically or with your consent when visiting the website by our IT systems. This is primarily technical data (e.g. internet browser, operating system, time of page access). Collection of this data takes place automatically as soon as you enter this website.
What do we use your data for?
Part of the data is collected to guarantee an error-free provision of the website. Other data can be used to analyse your user behaviour, to process bookings and payments, and to provide the functions of the customer portal.
What rights do you have regarding your data?
You have the right at any time to receive information free of charge about the origin, recipient and purpose of your stored personal data. You also have the right to demand rectification or deletion of this data. If you have granted consent to data processing, you can revoke this consent at any time for the future. You also have the right, under certain circumstances, to demand restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
For this and other questions on the topic of data protection you can contact us at any time.
When visiting this website your surfing behaviour may be statistically evaluated. This is done above all with so-called analytics programmes. Detailed information on these analytics programmes can be found in the following privacy policy.
We host the contents of our website with the following provider.
The provider is Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany (hereinafter "Hetzner"). For details please see Hetzner's privacy policy: https://www.hetzner.com/de/legal/privacy-policy.
Hetzner's servers are located in Germany. The personal data processed on the servers is data generated when the website is accessed and operated (e.g. IP addresses, contact requests, meta and communication data, website accesses and other data generated via a website).
The use of Hetzner is based on Art. 6(1)(f) GDPR. We have a legitimate interest in the most reliable representation of our website possible. Where a corresponding consent has been requested, processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG insofar as the consent covers the storage of cookies or access to information on the user's device. Consent may be revoked at any time.
Data processing agreement: we have concluded a data processing agreement (DPA) with the above provider. This is a contract required under data protection law which ensures that the provider only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.
For the database, user management (login/registration) and server-side functions of our customer portal and booking flow we use the backend service Supabase. The provider is Supabase, Inc., 970 Toa Payoh North #07-04, Singapore (hereinafter "Supabase").
Supabase processes and stores in particular the following data: account data (e.g. email address), customer, order, quote and invoice data, shipping and address data (sender/consignee), payment status and technical processing data. The use serves the purpose of providing the functions of the customer portal and of contract fulfilment.
The legal basis is Art. 6(1)(b) GDPR (contract performance) and Art. 6(1)(f) GDPR (legitimate interest in a secure and efficient operation of our application). Where consent has been requested, processing takes place on the basis of Art. 6(1)(a) GDPR.
A data transfer to third countries (including the USA) cannot be ruled out. We have concluded a data processing agreement with Supabase; the transfer is based on the EU Commission's standard contractual clauses.
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection provisions and this privacy policy.
If you use this website, various personal data will be collected. Personal data is data by which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
We would like to point out that data transmission over the internet (e.g. when communicating by email) can have security gaps. Complete protection of the data against access by third parties is not possible.
The party responsible for data processing on this website is:
Simplelogistik GmbH
Strombergstraße 21
71636 Ludwigsburg
Germany
Telephone: 07141 – 1459152
Email: info@simplelogistik.de
The responsible party is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, email addresses etc.).
We have appointed a data protection officer for our company.
Manuel Bohé
Concepture GmbH
Erlenstraße 13
77815 Bühl/Baden
Germany
Telephone: +49 (0) 7223/808479-0
Email: datenschutzbeauftragter@emons.de
Unless a more specific storage period is stated within this privacy policy, your personal data will remain with us until the purpose for data processing ceases to apply. If you assert a justified request for deletion or revoke a consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, deletion takes place after these reasons cease to apply.
In the course of our business activities we work with various external bodies. In some cases this also requires the transmission of personal data to these external bodies. We only pass on personal data to external bodies where this is necessary in the context of contract performance, where we are legally obliged to do so (e.g. transmission of data to tax authorities), where we have a legitimate interest pursuant to Art. 6(1)(f) GDPR in the transmission, or where another legal basis permits the transmission. When using processors, we only pass on personal data of our customers on the basis of a valid data processing agreement. In the case of joint processing, a joint controllership agreement is concluded.
Our website includes tools from companies based in the USA or other third countries that are not secure in terms of data protection law (including Google, PayPal, Microsoft, Supabase). When these tools are active, your personal data may be transmitted to the servers of the respective companies. We would like to point out that, for example, the USA is not a secure third country within the meaning of EU data protection law. US companies are obliged to disclose personal data to security authorities without you as the data subject being able to take legal action against this. It can therefore not be ruled out that US authorities (e.g. intelligence services) process, evaluate and permanently store your data located on US servers for surveillance purposes. We have no influence on these processing activities. Insofar as legally possible, we base corresponding transfers on the EU Commission's standard contractual clauses or on an adequacy decision (e.g. the EU-US Data Privacy Framework for correspondingly certified companies).
Many data processing operations are only possible with your express consent. You can revoke a consent already granted at any time. The legality of data processing carried out until revocation remains unaffected by the revocation.
IF DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6(1)(e) OR (f) GDPR, YOU HAVE THE RIGHT AT ANY TIME, ON GROUNDS ARISING FROM YOUR PARTICULAR SITUATION, TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR PROCESSING SERVES THE ASSERTION, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION UNDER ART. 21(1) GDPR).
IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING PURPOSES; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS CONNECTED WITH SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION UNDER ART. 21(2) GDPR).
In the event of infringements of the GDPR, data subjects have a right of complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged infringement. The right of complaint applies without prejudice to any other administrative or judicial remedies.
You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.
Within the framework of the applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, its origin and recipients and the purpose of the data processing and, if applicable, a right to rectification or deletion of this data. For this and other questions on the topic of personal data, you can contact us at any time.
You have the right to demand restriction of the processing of your personal data. For this you can contact us at any time. The right to restriction of processing exists in the following cases:
If you have restricted the processing of your personal data, this data may — apart from being stored — only be processed with your consent or for the assertion, exercise or defence of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of an important public interest of the European Union or of a member state.
The use of contact details published within the framework of the imprint obligation to send advertising and information materials not expressly requested is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, e.g. through spam emails.
For security reasons and to protect the transmission of confidential content such as orders or requests that you send to us as the site operator, this site uses SSL/TLS encryption. You can recognise an encrypted connection by the fact that the browser's address bar changes from "http://" to "https://" and by the lock symbol in your browser bar. If SSL/TLS encryption is activated, the data you transmit to us cannot be read by third parties.
If, after concluding a paid contract, there is an obligation to send us your payment data, this data is required for payment processing. Payment transactions via the common means of payment take place exclusively via an encrypted SSL/TLS connection. In the case of encrypted communication, your payment data transmitted to us cannot be read by third parties.
Our web pages use so-called "cookies". Cookies are small text files and do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your device. Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or automatic deletion is carried out by your web browser.
In some cases, cookies from third-party companies may also be stored on your device when you enter our site (third-party cookies). These enable us or you to use certain services of the third-party company (e.g. cookies for processing payment services).
Cookies that are required for the execution of the electronic communication process (necessary cookies), for the provision of certain functions requested by you (functional cookies), or for the optimisation of the website (e.g. cookies for measuring the web audience) are stored on the basis of Art. 6(1)(f) GDPR, unless another legal basis is stated. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimised provision of its services. Where a consent to the storage of cookies and comparable recognition technologies has been requested, processing takes place exclusively on the basis of this consent (Art. 6(1)(a) GDPR and § 25(1) TDDDG); the consent can be revoked at any time.
You can configure your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be restricted.
This website uses the consent technology of Usercentrics to obtain your consent for the storage of certain cookies on your device or for the use of certain technologies and to document this in a data protection-compliant manner. The provider of this technology is Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, Germany (hereinafter "Usercentrics").
When you enter our website, the following personal data is transmitted to Usercentrics: your consent(s) or the revocation of your consent(s), your IP address, information about your browser, information about your device and the time of your visit to the website. In addition, Usercentrics stores a cookie in your browser to be able to assign the given consents or their revocation to you. The data collected in this way is stored until you request us to delete it, delete the Usercentrics cookie yourself, or the purpose for data storage ceases to apply. Mandatory statutory retention periods remain unaffected.
Usercentrics is used to obtain the legally required consents for the use of certain technologies. The legal basis for this is Art. 6(1)(c) GDPR.
The provider of the pages automatically collects and stores information in so-called server log files which your browser automatically transmits to us. These are:
This data is not merged with other data sources. The collection of this data is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of their website — the server log files must be collected for this purpose.
If you send us enquiries via the contact form, your data from the enquiry form, including the contact data you provided there, will be stored by us for the purpose of processing the enquiry and for the case of follow-up questions. We do not pass on this data without your consent.
Processing of this data takes place on the basis of Art. 6(1)(b) GDPR if your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) where this has been requested.
The data you send us via contact enquiries will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for data storage ceases to apply (e.g. after your enquiry has been completed). Mandatory statutory provisions — in particular statutory retention periods — remain unaffected.
You can register in our customer portal to use additional functions (e.g. bookings, order overview, invoices and shipment tracking). The data entered for this purpose (e.g. name, email address, contact and invoicing data) is used by us only for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full; otherwise we will reject the registration.
For important changes such as changes in the scope of the offer or technically necessary changes, we use the email address provided during registration to inform you.
Processing of the data entered during registration takes place for the purpose of carrying out the usage relationship established by the registration and, where applicable, for the initiation and execution of further contracts (Art. 6(1)(b) GDPR). The data collected during registration is stored by us for as long as you are registered on this website, and is then deleted. Statutory retention periods remain unaffected.
Via our shipment tracking you can query the status of a shipment even without logging in. For this purpose, the data you enter (e.g. order/shipment number and postcode) is processed to display the associated shipment information to you. The legal basis is Art. 6(1)(b) GDPR (contract performance) and Art. 6(1)(f) GDPR (legitimate interest in providing the shipment information).
To protect our forms and login/registration from automated access and abuse we use "Cloudflare Turnstile". The provider is Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA (hereinafter "Cloudflare").
Turnstile checks whether input is being made by a human or a machine. To do so, Turnstile analyses various information (e.g. IP address, dwell time and interactions of the visitor on the website, information about the browser and operating system used). The data collected as part of the analysis is transmitted to Cloudflare.
Storage and analysis take place on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in protecting its offerings from abusive automated access and from spam. Where a corresponding consent has been requested, processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG; the consent can be revoked at any time. Data transfer to the USA is based on the EU Commission's standard contractual clauses. Further information can be found in Cloudflare's privacy policy: https://www.cloudflare.com/privacypolicy/.
We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter "Google"). Google Tag Manager is a tool that allows us to integrate tracking or statistics tools and other technologies on our website. Google Tag Manager itself does not create user profiles, does not store cookies and does not carry out any independent analyses. It only serves the management and delivery of the tools integrated via it. Google Tag Manager does, however, record your IP address, which may also be transferred to Google's parent company in the USA.
The use of Google Tag Manager takes place on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the quick and uncomplicated integration and management of various tools on its website. Where a corresponding consent has been requested, processing of the services integrated via Google Tag Manager takes place exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG; the consent can be revoked at any time.
This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables the website operator to analyse the behaviour of website visitors. In doing so, the website operator receives various usage data such as page views, dwell time, operating systems used and the origin of the user. This data is assigned to your device or a user ID and combined in events. Google Analytics uses technologies that enable the recognition of the user for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is generally transferred to a Google server and stored there; a transfer to the USA cannot be ruled out.
The use of this service is based on your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. The consent can be revoked at any time.
Data transfer to the USA is based on the EU Commission's standard contractual clauses. We have concluded a data processing agreement with Google. Further information on the handling of user data with Google Analytics can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.
This website uses Google Ads. Google Ads is an online advertising programme of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google").
As part of Google Ads we use so-called conversion tracking and, where applicable, remarketing. When you click on an ad served by Google or visit our website, a cookie for conversion tracking is set or a corresponding recognition technology is used. With the help of the conversion cookie, Google and we can track that you clicked on an ad and performed a specific action (e.g. a booking or an enquiry). The information collected in this process serves to create conversion statistics and to serve our advertising in line with interests. We do not learn how many users clicked on our ads in total; we do not receive any information by which users can be personally identified.
The use of Google Ads takes place on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. The consent can be revoked at any time. Data transfer to the USA is based on the EU Commission's standard contractual clauses. Further information on data protection at Google can be found here: https://policies.google.com/privacy?hl=en.
This site uses so-called Google Fonts, provided by Google, for the uniform display of fonts. When you call up a page, your browser loads the required fonts from Google servers in order to display texts and fonts correctly. For this purpose, the browser you use must connect to Google's servers. As a result, Google learns that this website has been accessed via your IP address. A transfer to the USA cannot be ruled out.
Google Fonts is used in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6(1)(f) GDPR. Where a corresponding consent has been requested, processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG; the consent can be revoked at any time. Further information about Google Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://policies.google.com/privacy?hl=en.
To facilitate address and postcode input (address completion) we use the Places and Geocoding services of the Google Maps Platform. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
When you enter a postcode or place in our shipping calculator, this input is transmitted via our server to the Google Maps Platform in order to determine suitable address and place suggestions. The query is server-side; a direct connection from your browser to Google is not required. Results are cached with us to speed up future queries. A transfer of the input data to Google servers — including to the USA — cannot be ruled out.
Use takes place in our legitimate interest under Art. 6(1)(f) GDPR. Where a corresponding consent has been requested, processing takes place exclusively on the basis of Art. 6(1)(a) GDPR. Further information can be found in Google's privacy policy: https://policies.google.com/privacy?hl=en.
In the customer portal we offer logged-in users an AI-assisted function for determining customs tariff numbers (HS codes) and for creating short goods descriptions for export shipments. When you use this function, the goods description you enter is transmitted for processing via a technical service provider to an AI model of the provider Google (model "Gemini") and processed there. Processing may take place on servers outside the European Union (including in the USA). The input should be used exclusively to describe the goods to be shipped; please do not enter any personal data here that is not required for customs handling.
Processing takes place for the purpose of contract or shipping execution (Art. 6(1)(b) GDPR) and on the basis of our legitimate interest in efficient and correct customs handling (Art. 6(1)(f) GDPR). A transmission to third countries (including the USA) cannot be ruled out; where necessary it is based on the EU Commission's standard contractual clauses.
We only collect, process and use personal data insofar as it is necessary for the establishment, content design or amendment of the legal relationship (inventory data). This takes place on the basis of Art. 6(1)(b) GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. We only collect, process and use personal data on the use of this website (usage data) insofar as this is necessary to enable the user to use the service or to bill for it.
The collected customer data is deleted after completion of the order or termination of the business relationship and expiry of any statutory retention periods that may apply. Statutory retention periods remain unaffected.
We only transmit personal data to third parties where this is necessary within the framework of contract processing, for example to the credit institution commissioned with the payment processing or the commissioned payment service provider, or to the transport and logistics service providers commissioned with the shipment handling.
No further transmission of the data takes place, or only if you have expressly consented to the transmission. Your data is not passed on to third parties without express consent, for example for advertising purposes. The legal basis for the data processing is Art. 6(1)(b) GDPR.
For order and invoice processing we transmit the necessary order and customer data to our internal dispatching system (operated at service.simplelogistik.de). There the data is further processed for the execution of the transport, for billing and for accounting. Legal basis is Art. 6(1)(b) GDPR.
Among other things we offer payment via PayPal on this website. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal").
If you choose payment via PayPal, the payment data you enter will be transmitted to PayPal. The transmission of your data to PayPal takes place on the basis of Art. 6(1)(a) GDPR (consent) and Art. 6(1)(b) GDPR (processing to fulfil a contract). You have the option to revoke your consent to data processing at any time. A revocation does not affect the effectiveness of data processing operations in the past.
Among other things we offer payment with Klarna's services on this website. The provider is Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna").
Klarna offers various payment options. If you decide to pay with Klarna, Klarna will collect various personal data from you. Klarna may use cookies to optimise the use of the Klarna payment solution. The transmission of your data to Klarna takes place on the basis of Art. 6(1)(a) GDPR (consent) and Art. 6(1)(b) GDPR (processing to fulfil a contract). You have the option to revoke your consent to data processing at any time. Details on Klarna's data processing can be found at: https://www.klarna.com/de/datenschutz/.
For the processing of card payments (e.g. Visa, Mastercard) we use the payment service provider PAYONE. The provider is PAYONE GmbH, Lyoner Straße 9, 60528 Frankfurt am Main, Germany (hereinafter "PAYONE").
If you choose payment by credit card, the data required for payment processing (in particular payment and transaction data as well as data about your person) will be transmitted to PAYONE. Transmission takes place on the basis of Art. 6(1)(a) GDPR (consent) and Art. 6(1)(b) GDPR (processing to fulfil a contract). You can revoke your consent at any time. A revocation does not affect the effectiveness of data processing operations in the past.
For payment processing we may use Apple Pay from Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA. Details on data protection at Apple Pay can be found at: https://www.apple.com/legal/privacy/en-ww/. Processing takes place on the basis of Art. 6(1)(a) GDPR (consent) and Art. 6(1)(b) GDPR (contract performance).
For payment processing we may use Google Pay from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Details on data protection at Google Pay can be found at: https://policies.google.com/privacy?hl=en. Processing takes place on the basis of Art. 6(1)(a) GDPR (consent) and Art. 6(1)(b) GDPR (contract performance).
For the creation and management of invoices and credit notes we use the service Easybill. The provider is easybill GmbH, Düsselstraße 21, 41564 Kaarst, Germany (hereinafter "Easybill").
For invoice creation, the necessary inventory and order data required for this (e.g. name, address, invoice items, amounts) is transmitted to Easybill and processed there. Legal basis is Art. 6(1)(b) GDPR (contract performance) and Art. 6(1)(c) GDPR (fulfilment of legal — in particular commercial and tax law — obligations). We have concluded a data processing agreement with Easybill. Further information can be found at: https://www.easybill.de/datenschutz.
For the dispatch of order confirmations and further transaction-related service emails from the customer portal we use Microsoft 365 / Outlook of Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland (hereinafter "Microsoft"). In doing so, the data required for the email dispatch (in particular your email address and the order-related content) is processed.
Processing takes place for the purpose of contract execution and communication on the basis of Art. 6(1)(b) GDPR. A transmission to third countries (including the USA) cannot be ruled out and, where necessary, is based on the EU Commission's standard contractual clauses.
Last updated: June 2026