Shipment tracking

Tracking – Keep an eye on your shipment at all times

Track parcel, courier, and freight shipments in real-time. With the tracking number and postcode, you can immediately see where your goods are and when they will arrive.

Real-time status
Expected delivery date
Shareable history

Track shipment

See live status

Enter your tracking number and postcode directly in the tracking tool.

Track shipment
You'll find your tracking number on the order confirmation or in your customer account.

What our tracking offers you

Full transparency from collection to delivery.

Current Status & Location

See in real-time where your shipment currently is.

Estimated Delivery Date

Plan for acceptance reliably – without long waits.

Complete Shipping History

All stages of your shipment at a glance.

Easily shareable

Share the tracking link with your recipient with one click.

How to retrieve your shipment status

Three easy ways to get the current status of your shipment.

Link in the order confirmation

After booking, you will receive an email with a direct tracking link – one click is all it takes.

Via the tracking service

Enter your shipment or order number and the recipient's postcode to see the status immediately.

In your customer account

As a registered customer, you will find all your shipments grouped under 'Orders'.

Shipment status overview

These are the stages your shipment may go through on its way to you.

Order recorded
Meaning
Your booking has been received and the shipment is being prepared for transport.
Out for collection
Meaning
The vehicle is on its way to collect your shipment.
In transit
Meaning
Your shipment is in transit or being processed at the hub for onward shipment.
Out for delivery
Meaning
Your shipment is on the delivery vehicle and is expected to be delivered today.
Delivered
Meaning
Your shipment has been successfully handed over.
Clarification case
Meaning
A delay has occurred during delivery – our service team is actively addressing it.

Depending on the shipping method and transport partner, individual status messages may vary.

Where do I find my tracking number?

You can find your shipment or order number in your order confirmation email and at any time in your customer account under 'Orders'.

Are you the recipient of a shipment and have not yet received a number? Please request it directly from the sender – they can provide you with the tracking number and link.

Keep your recipients informed too

You can share the current shipment status as a link at any time – for example, via email to the recipient of your goods. This way, everyone involved knows exactly when the shipment will arrive and can prepare for its acceptance.

Shipment on its way? Keep an eye on it.

Enter the tracking number and postcode to track your shipment in real-time.

Track shipment

Frequently Asked Questions about Tracking

Open the tracking link from your order confirmation or enter your shipment/order number and the recipient's postcode in the tracking service.
Usually, your shipment or order number and the recipient's postcode.
In the order confirmation email and at any time in your customer account under 'Orders'. As a recipient, you will receive the number from the sender.
Yes. The status can be shared as a link, so the recipient can also view the current status at any time.
Check if the number and postcode are correct. Shortly after booking, it may take a moment for the status to become available. If this doesn't help, please contact our service team.
You can see the estimated delivery date directly in the tracking service. The transit time depends on the shipping method, route, and transport partner.
A clarification case indicates a delay or query during transport. Our service team actively processes these cases and ensures a quick resolution.